Terms of Service

Last updated 5 August 2026

These terms govern use of Concierge, operated by Unicity Labs (“we”). By using the service you agree to them. Where a signed agreement exists between us, that agreement takes precedence.

The service

Concierge provides AI agents that communicate with your customers on your behalf, and a console from which your team monitors and directs them. Accounts are provisioned by us; the service is not currently available by self-serve signup.

Your responsibilities

• You are the data controllerfor your customers' data. You are responsible for having a lawful basis to contact them, and for honouring their requests.
• You configure the agent's rules. We provide per-industry compliance rules as a starting point; you are responsible for confirming they meet your regulatory obligations.
• Outbound calling. You are responsible for complying with the telecoms and marketing rules of the jurisdictions you call into, including consent, do-not-call registers and permitted calling hours.
• You will not use the service to deceive, to impersonate a person, or to disable the agent's disclosure that it is an AI.

What the agent does and does not do

Agents identify themselves as AI on voice calls. They are designed to escalate to a human rather than act beyond their configured rules. They are not a substitute for professional advice — medical, legal, financial or otherwise — and must not be configured to give it where a licence is required.

AI systems can make mistakes. Agent output should be reviewed where the consequence of an error is material.

Availability

We aim for high availability but do not guarantee uninterrupted service unless a service level is agreed in writing. Voice calls depend on third-party telephony we do not control.

Fees and term

Fees, billing period and notice are set out in your order form or signed agreement.

Liability

Nothing in these terms excludes liability that cannot be excluded by law. Subject to that, the limits of our liability are set out in your signed agreement.

Changes

We may update these terms. Material changes will be notified to account owners by email before they take effect.

Contact

hello@unicity-labs.com